SeeClickFix / Request For Action

If you need assistance, please call us at (239) 561-1313 or email us at UTILITYBILLING@GATEWAYDISTRICT.ORG

Utilities Department

Gateway Services Community Development District, 11922 Fairway Lakes Drive, Suite 1, Fort Myers, FL

District Office Hours: Monday – Friday 7:30 a.m. – 4:00 p.m.

The water supply offered by Gateway Services Community Development (GSCDD) is provided by Lee County through an interlocal agreement. Boil water notices are therefore issued due to County water main breaks affecting our service area. The City of Fort Myers is not the GSCDD’s water supplier.

The department offers an exceptional customer service staff for residents with inquiries regarding water, sewer, and irrigation. The utilities department issues all water-related information that affects residents: water quality reports, boil water notices, etc. Residents are encouraged to submit service requests through a Request For Action.

Immediate notifications that affect our service area will be issued through CodeRED: text GSCDD to 99411 to sign up for these notifications.

Back Flow Prevention

Gateway Services Community Development is committed to helping protect your drinking water from potential contamination by following the requirements set forth by Florida Department of Environmental Protection and Florida Administrative Code 62-555.360. Water customers are responsible for the installation, maintenance, testing and repairs of all backflow prevention assembly. However, the GSCDD is responsible for single-family residential dwelling devices under one inch meter size. 

GSCDD has contracted with Backflow Solutions, Inc (BSI) to administer their cross-connection control / backflow tracking program.
The GSCDD will utilize BSI Online for certified testers to submit all test results related to water customers’ backflow prevention devices for the Potable Water lines & Fire Protection lines.

Annual backflow assembly inspection reports must be submitted online via the BSI online program at www.bsionlinetracking.com
Once an account has been established with BSI, water customers will be provided a Customer Confirmation Number (CCN) for their property.

Water Customers

Any customer that has not previously submitted online test results to BSI Online, must have their certified tester contact BSI at 800-414-4990 to submit results and obtain a CCN for future submissions.
Established water customers with BSI may contact BSI at 800-414-4990 or email Utilitybilling@gatewaydistrict.org to obtain their existing CCN.
The certified tester will be required to have the CCN to submit test results online.

Water Customers will receive a 30-day notice prior to the due date for the annual testing requirements for all backflow prevention assemblies.

Certified Backflow Testers:

For more information on how to submit a report for a new or current customer to BSI, please contact BSI at 800-414-4990 or email bsionline@backflow.com

Testing Company Support
• Phone: 800-414-4990
• Email: bsionline@backflow.com
• Fax: 888-414-4990

For more information on becoming an approved tester, please visit BSI Online.

All test performed within the boundaries of GSCDD, shall be submitted under the water provider of GSCDD Utilities, NOT Lee County or City of Fort Myers Utilities . Any test results not submitted to GSCDD by the account due date will be considered late and maybe subject to late penalties billed to the utility water customer.

Establish Utility Connections for New Development

New Drinking Water and Wastewater Connections
For new connections, GSCDD will assess the technical requirements to connect to the GSCDD’s water distribution system and advise applicants accordingly. A pre-application meeting is encouraged to review the proposed project and ensure all submittal requirements are understood.

The requirements outlined in the GSCDD Permit Criteria Manual apply to any improvement, development, redevelopment, construction, reconstruction, or alteration of any land or property within the District.

Please review the Permit Criteria Manual for complete details: Permit Criterial Manual